Subject: Tech Support Candidate - Madhav sharma poudel Madhav
From: Madhav sharma poudel Madhav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Jun 2020 00:45:50 -0400

| | Tech Support Test

Name | Madhav sharma poudel Madhav
E-mail | [email-masked]
Phone Number | (+91) 7275015435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infocare | Circle lead | 29 July | 15000
Previous Employer 1 | HSB infotech | THD | 1 july | 11000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check that internet connection is proper,if it is proper I will check if the browser is up to date if after doing this also situation is same then I will check the status of firewall. After that I will check if the URL is blocked from browser or not.
What according to you is difference between Bluetooth and Wifi? | Bluetooth allows short range data transfer between devices for transfer of  data from one device to other device and enable hands free use while wifi allows user to connect to internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service include generally giving what customers came for while great customer service include greeting customer, ask what they are looking for,offering alternative if we don't have that item, providing total solution to customers, inspiring for next visit

What according to you makes you a good candidate for customer service or technical support job?

I am very polite
I am dynamic and I can adjust myself as per the mod of customer
I have good customer handling experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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