Subject: Re: Tech Support Candidate - Rahul Prajapati Rahul
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 20:55:29 -0700 (MST)

can be tested 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, June 24, 2020 7:54:10 PM 
Subject: Fwd: Tech Support Candidate - Rahul Prajapati Rahul 

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jun, 2020, at 16:00, Deeksha Dadu <[email-masked]> wrote: 

English, no tech 

Sent from my iPhone 

Begin forwarded message: 

From: Rahul Prajapati Rahul <[email-masked]> 
Date: 22 June 2020 at 19:11:35 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Rahul Prajapati Rahul 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Rahul Prajapati Rahul 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8899776635 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	NLB services 	Customer service associate 	21 may 	23000 
Previous Employer 2 	Atithi house 	Reservations manager 	28march 2020 	28000 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check the problem that is in my hand or not like I will check my internet connection I will try to open that website in our another browser, If changing browser will not work then I will try to check my IP otherwise I will take a support from technical person 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth allows short-range data transfer network is slow and transferring speed is low but Wi-Fi Very faster compare to Bluetooth and Wi-Fi network is also stable 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means that you are providing right resolution of a customer problem but the great customer service is like you are providing customer resolution with complete satisfactory 
	What according to you makes you a good candidate for customer service or technical support job? 	I listen to others very well and only then I answer them. In the solution given by me, I always take care of the customer as well as the policy of the company. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END