Subject: Tech Support Candidate - Harshnoor Singh
From: Harshnoor Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 14:32:47 -0400

| | Tech Support Test

Name | Harshnoor Singh
E-mail | [email-masked]
Phone Number | (91) 8285750638
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tagore garden

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policy bazaar | Customer relations manager | Na | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connectivity if it is ok then I proceed with refreshing the site as sometimes junk site opened in backend or unwanted sites process in background which makes netrwok overloaded and site is not used.Also I can check my browsing settings as sometime network settings are set which not open any private or secure websites.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is use to transfer files between phones and computer but wifi us wireless fidelity which help us to use network in our phones and system without using wire cable.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good basically referes to one time service but great customer service make every customer to come again to sake place to buy anything as great service is chosen by every customer.Great refers to services with love and care with customer needs.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate have the power to understand customer problem and try to solve with the complete mental ability to help him with the particular problem.Solve every problem with clear mindset and patience.A good candidate always have to think as he or she will also be a customer in another way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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