Subject: Tech Support Candidate - Sandhya .
From: Sandhya . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 14:18:22 -0400

| | Tech Support Test

Name | Sandhya .
E-mail | [email-masked]
Phone Number | (91) 9873098647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policy bazaar.com | Associate service consultant | 30-05-2020 | 21000
Previous Employer 1 | Delhivery pvt ltd | customer service executive | 08-09-2017 | 20000
Previous Employer 2 | concentrix daksh services | CRM operation | 12-11-2016 | 16500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection first and if the connection is ok I will open new tab and check to see if other web pages are loading.
If not then I will launch another browser, like Internet Explorer, and try to open the website.
If the site doesn't work in another browser then I will check for cookies and clear them.

What according to you is difference between Bluetooth and Wifi? | The distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service means customer satisfaction .
.Good customer service :- Good customer service refers to the building good relationship with the customer and help the customer in resolving their problem so that they appreciate your work  A good customer service is that where customer is satisfied with our services .
Great customer service refers to the service which is personalized . It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.
Both are very important for the organisation as the customer plays important role in organisation so it is very important to provide good customer service as well as great customer service .

What according to you makes you a good candidate for customer service or technical support job?

We will only able to help the customer if we can understand their problem properly and provide them solution which makes them satisfied .

I have knowledge as well as experience in handling customer . Happy customer doesn't contact us they contact only if they have some problem and I am able to solve the problem and make them happy .
I have patience , attentiveness , Empathy , Good listener .
I am always ready to learn new things which enhance my knowledge .

I am focused and I do my work with Honesty .

I am hard worker as well as smart worker .

I can do my work effectively and efficiently .
I have pleasant voice which make the customer calm and he is able to share his problem .
I can empathize and sympathies  with the customer .
I am using so many technology if there is any problem mostly I resolve by myself and if I am not able to do so than I take help of internet and try to resolve with the help of internet .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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