Subject: Fwd: Tech Support Candidate - Harmeet Singh
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 24 Jun 2020 07:19:45 -0700 (MST)

Hi Urvika, 

Please check. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jun, 2020, at 16:05, Deeksha Dadu <[email-masked]> wrote: 

English, no tech 

Sent from my iPhone 

Begin forwarded message: 

From: Harmeet Singh <[email-masked]> 
Date: 22 June 2020 at 22:23:31 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Harmeet Singh 
Reply-To: [email-masked] 

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			Tech Support Test 
		
	Name 	Harmeet Singh 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9319470090 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Tilak Nagar West Delhi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Gvs Solutions Pvt ltd 	Customer care executive 	31st July 2019 	22,000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Steps: 
1) I will read and understand the error coming on the screen. 
2) I will reload the browser. 
3) I will check the router, in case of wired license. 
4) Then, I'll check the networks on the bottom right side of the screen. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth is for connecting short-range devices for sharing information on the contrary Wifi is used for providing high-speed internet. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Well, according to me good customer service is about keeping customers satisfied by solving the problems of the customers whereas great customer service is about gaining the trust of customers which make the customers loyal. 
	What according to you makes you a good candidate for customer service or technical support job? 	I thiny my problem solving skills help me to understand the actual needs of the customers. 
According to me, mpathy is necessary to offer the right solution. Often when people complain they really just want their problem to be acknowledged and to see that you care. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

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