Subject: Tech Support Candidate - Shalini Pandey
From: Shalini Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 07:55:33 -0400

Tech Support
Test

Name

Shalini
Pandey

E-mail

[email-masked]

Phone Number

(226022) 7905853339

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 2 noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.open a new tab and check to see if you can load
another website.

2.If the site doesn't work in another browser, check out the problem happens in
all web browser.

3. Now click the library button on your toolbar. Click history and select recent
history.

4.In the time range to clear drop down, select everything.

5. Below the drop down menu, select both cookies and cache. Make sure other
items you want to keep are not selected.

6. Click clear now.

What according to you is difference
between Bluetooth and Wifi?

Both are used for providing
wireless communication through radio signals. Bluetooth is accustomed connect
short range devices for sharing information whereas Wi-Fi is used for providing
high speed web across or internet.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me a good customer service is to keep
your customers satisfied whereas a great customer service is not only keeping
them satisfied but also keeping them loyal.

What according to
you makes you a good candidate for customer service or technical support
job?

Communication skills, problem solving skills, passion for the
role, technical solving problems,  these all are the roles which makes a
candidate good for this job.

On a scale of 1 - 5 please rate your fluency in spoken
English

3