Subject: Fwd: Tech Support Candidate - Sonali Halder
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 10:48:12 +0000

English, no tech

Sent from my iPhone

Begin forwarded message:

From: Sonali Halder <[email-masked]>
Date: 22 June 2020 at 20:44:54 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Sonali Halder
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sonali Halder
E-mail  [email-masked]
Phone Number    (201005) 9643620665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Shalimar garden
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Excelity global CCE     31 march        11000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- please check the internet network is available or not.
2-  If internet network is availble then refresh it and try again.
3- Open the browser and search website (www.ndtv.com) in search section.
What according to you is difference between Bluetooth and Wifi? Bluetooth and wifi  both provide wireless communication between two devices.
Bluetooth allows data transfer for example photos,  music, documents etc between devices.
Wifi  allows device to connect with the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me good customer service is     that customer have query regarding anything we gave the resolution or answer to his query, this is a good customer service.
Great customer service is that customer have query we gave the most accurate   resolution or answer to his query. We keeping customer satisfied and Also gain their trust.
What according to you makes you a good candidate for customer service or technical support job? I have the experience as CCE or support  team. I can be a good candidate because i know how to communicate with the customers and make them satisfied. I can handle workload and i am a hardworking and optimistic  person.
On a scale of 1 - 5 please rate your fluency in spoken English  3