Subject: Fwd: Tech Support Candidate - Puran Ramratan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 10:45:25 +0000

English, no tech

Sent from my iPhone

Begin forwarded message:

From: Puran Ramratan <[email-masked]>
Date: 22 June 2020 at 21:10:15 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Puran Ramratan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Puran Ramratan
E-mail  [email-masked]
Phone Number    (+91) 9520410852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Uttam Nagar East
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     North American Fire & Life insurance company    Customer Service Representative 10/08/2012      $400 US
Previous Employer 2     John Fernandes Limited  Supervisor      25/07/2019      $700
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will try to find and verify that there is actually a problem after which I will then try to seek knowledge as to what are the possible cause of the problem where I will then verify that indeed that's the cause.
Furthermore, I will then implement an action that is most suitable for resolving the problem after which I will be able to determine what exactly could be the possible solution to the problem.
Next, I will now verify entirely that the system is functioning perfectly and also if possible implement a preventive measure for the future. And make documentation of all findings, solution and possible outcomes.
What according to you is difference between Bluetooth and Wifi? Both platforms are similarly wireless in connectivity and for connecting devices but their are also differences where as Bluetooth basically is a wireless platform which allows two devices to communicate with each other through a radio frequency and/or used in short range to transmit data.
Whereas, A Wi-Fi is a wireless extension mostly used for connecting to the internet using a wired modem and for high speed transmission of data.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The difference between good and great customer service is good customer service is where an employee only perfectly satisfy his customer needs, that is, by providing the customer with the actual stipulated expectations of the company, where as, a great customer service is one where the employee while providing service to his or her customer goes beyond or surpassing the expectations of the customer needs. Or as one say where put into the extra mile to meet the demands of your customers. In this manner a customer feels extremely appreciated and the customer will realize how much his or her presence is valued by the employee.
What according to you makes you a good candidate for customer service or technical support job? Because I believe that my strong professional experience and education makes me a very competitive candidate for customer service or technical support position since my past working experience has proven myself to be a team builder, efficient and trustworthy personnel, moreover, given the fact I was working under pressure in my last organization I was still able to handle my duties efficiently and effectively because it is my duty not to be distracted and should always continue to serve customers and to perform my job in the right and best manner possible to exceed the standard required by the customer.
On a scale of 1 - 5 please rate your fluency in spoken English  5