Subject: Fwd: Tech Support Candidate - Rahul Prajapati Rahul
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 10:30:27 +0000

English, no tech

Sent from my iPhone

Begin forwarded message:

From: Rahul Prajapati Rahul <[email-masked]>
Date: 22 June 2020 at 19:11:35 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Rahul Prajapati Rahul
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Prajapati Rahul
E-mail  [email-masked]
Phone Number    (+91) 8899776635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Greater Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     NLB services    Customer service associate      21 may  23000
Previous Employer 2     Atithi house    Reservations manager    28march 2020    28000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check the problem that is in my hand or not like I will check my internet connection I will try to open that website in our another browser, If changing browser will not work then I will try to check my IP otherwise I will take a support from technical person
What according to you is difference between Bluetooth and Wifi? Bluetooth allows short-range data transfer network is slow and transferring speed is low but Wi-Fi Very faster compare to Bluetooth and Wi-Fi network is also stable
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service means that you are providing right resolution of a customer problem but the great customer service is like you are providing customer resolution with complete satisfactory
What according to you makes you a good candidate for customer service or technical support job? I listen to others very well and only then I answer them. In the solution given by me, I always take care of the customer as well as the policy of the company.
On a scale of 1 - 5 please rate your fluency in spoken English  4