Subject: Fwd: Tech Support Candidate - Nikhil Gupta
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 24 Jun 2020 03:25:44 -0700 (MST)

Hi Urvika, 

Please check this test for Mumzworld English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Jun, 2020, at 23:24, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Nikhil Gupta 
E-mail 	[email-masked] 
Phone Number 	(+91) 9582400801 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Uttam Nagar 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Oyo Rooms 	Hub Trainer 	21-01-2020 	36000 
Previous Employer 1 	O2 Spa 	Operations Manager 	31-07-2017 	28000 
Previous Employer 2 	Nirulas Restaurant 	Restaurant Manager 	December 2013 	19000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check whether my internet is connected or not. 

2. I will check the web address in address bar to make sure I am going to the right webpage. 

3. If the problem is still persists, I will delete the cookies and clear the browsing data. 

4. If the problem is still not resolved, I will try to open the website in another browser. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth helps to share the files or information in connected nearby devices whereas Wifi is used for providing high speed Internet access. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1. Good Customer Service – You sell the product with nice attitude, softly spoken and well mannered way. 

Great Customer Service - You sell the product with nice attitude, softly spoken, well mannered way also, provide the best and on time after sale service. 

2. Good Customer Service- Guest entered in your store and you warmly greet and smile the guest. 

Great Customer Service- Guest is coming towards your store, you open the door for the guest and warmly greet and smile the guest. 

3. Good Customer Service- Your customer is not happy with a product and wants to return it or get a refund. You willingly accept the return without any trouble. 

Great Customer Service- You not only happily accept the return but let the customer know you will waive all the applicable charges to ensure that their experience is a good one. You then suggest alternative products that might fit them based on their feedback on the initial experience. 

4. Good Customer Service- You provided the verbally assistance to the guest if they asked you about the directions for the location. 

Great Customer Service- You escorted the guest to reach to the particular destination. 

5. Good Customer Service- You also speak and smile to the guest kids who comes to your restaurant with their parents. 

Great Customer Service- You also provide the baby chair and balloons/ toys to the kids along with smile. 
What according to you makes you a good candidate for customer service or technical support job? 	My Problem solving skills, my passion towards Customer Service to make the guest happy by providing 'extra mile' which I learnt from my previous hospitality experience. 

I always believe in 'lead by example' and 'Show and Tell' to provide the Great Customer Service through the teamwork. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4