Subject: Fwd: Tech Support Candidate - Udbhav Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 24 Jun 2020 03:12:40 -0700 (MST)

Hi Ma'am, 

This candidate can join us immediately. 
His Last Salary- 32000/- 
Expected Salary- Descent Hike. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Udbhav Mishra 
E-mail 	[email-masked] 
Phone Number 	(+91) 9889004674 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	NOIDA 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	ALTRAN 	NETWORK ENGINEER 	15/6/2020 	32K 
Previous Employer 1 	CONVERGYS 	TSA 	2/1/2019 	22K 
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The troubleshooting steps are as follows: 

1. Check the nature of error whether it is due to the internet, browser, or the certificate issue as mentioned in the error. We can also try and search the error code over the internet to know the specific reason for the error. 
2. After isolating, we have to follow the steps according to the nature of the error. 
3. Try accessing another website within the same browser and check if the error remains the same. If yes, check for the internet connection, we can also disconnect - reconnect the internet connection. In addition to this, we can also check for the date and time. 
4. If no, try accessing the same site with incognito mode, clearing cache, and cookies or with a different browser. 

What according to you is difference between Bluetooth and Wifi? 	WiFi stands for wireless fidelity and Bluetooth is also the wireless communication technology. These are both used for connecting the devices but with a little difference of WiFi being used to connect the device to the internet and Bluetooth is used for connecting the devices. 
Bluetooth is used for data transfer within 30 feet. It is usually used for connecting mobile devices such as smartphones and can communicate with other Bluetooth devices such as wireless headset and printer. It acts like a cord between two devices by creating a secure wireless personal area network. Bluetooth operating frequency is 2.4 GHz. 
WiFi has a similar application of data transfer but the additional facility of getting connecting to the Ethernet or Internet such as LAN. It can be accessed up to 300 feet distance.WiFi has an operating frequency of 2.4GHz and 5GHz.It is costlier than Bluetooth and much more secure. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good service is what your customers hope for and prefer.The service where the customer is provided with timely resolution of the issue.You are probably only keeping your customers satisfied 

Great service is something special, like an unexpected gift. It gives your customers more than they expected.You are not only keeping them satisfied but you are also keeping them loyal. This makes you an organization that customers enjoy and will come back to again and again. 
What according to you makes you a good candidate for customer service or technical support job? 	1.The ability to think logically. 
2.Good communication skills. 
3.A good memory and experience of how software and operating systems work. 
4.Actively listening and probing skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. 
5.Problem solving skills 
6.A strong customer focus, the ability of prioritizing the customer need. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4