Subject: Tech Support Candidate - Vinay Singh
From: Vinay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 05:55:53 -0400

| | Tech Support Test

Name | Vinay Singh
E-mail | [email-masked]
Phone Number | (+91) 8368190402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector-34 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Irvine digital marketing | Sr.C.C.E | 15th june |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, I will check whether the URL is typed correctly
2. Then I will check the internet connection
3. Open a new tab and check to see if another website like google.com is loading or not
a) if other site is loading, it means the issue is with the website server
b) if other site is not loading, then continue with the next step
4. Try loading the website on other browser
5. Clear cookies and cache and try loading the website again

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth requires bluetooth adapter on all devices for connectivity. Whereas WiFi requires a wireless router for connectivity
2. Bluetooth consumes low power whereas Wifi consumes high power
3. Bluetooth is less secure than wifi
4. Bluetooth range is 10 metres only whereas wifi has 100 metres range
5. Bluetooth requires low bandwidth whereas wifi requires high bandwidth

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you answer the customer within 24 hours. Great customer service is when you answer the customer within few minutes.
Good customer service.
Great customer service differs from good customer service because it has a personal touch.

What according to you makes you a good candidate for customer service or technical support job?

1. A proactive listener
2. Strong time management
3. Empathy
4. Technical knowledge
5. Think out of the box
6. Stretch myself to meet the target whenever required

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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