Subject: Fwd: Tech Support Candidate - Amit Kumar Tickoo
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 09:43:28 +0000

Ok for English profile, no tech

Sent from my iPhone

Begin forwarded message:

From: Amit Kumar Tickoo <[email-masked]>
Date: 23 June 2020 at 17:28:07 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Amit Kumar Tickoo
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Kumar Tickoo
E-mail  [email-masked]
Phone Number    (+91) 7889858709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida Extension
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Executive       NA      NA
Previous Employer 1     NA
Previous Employer 2     NA
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the internet connection and refresh the webpage or go to web browser settings and look for proxies and certifications or may be pop up blocker is enabled for that website so we need to disable for that particular website and so on.
What according to you is difference between Bluetooth and Wifi? Bluetooth can be used in short range with lesser bandwidth whereas wifi can have little more range with more bandwidth. Bluetooth can be used to transfer files between devices while wifi can be used to access the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is the one where customer gets the query resolved without any other relations and interests whereas great customer service is the one where customer gets the excellent service both in terms of quality and quantity that ensures the customers query is resolved and his/her interest towards using our other services increases. This builds the strong relationships between the service provider and the customer for the longer run.
What according to you makes you a good candidate for customer service or technical support job? Interest in communicating with customers to understand their concerns and helping them to get the best solution. Building good relationships with people. Communication flow, etc.
On a scale of 1 - 5 please rate your fluency in spoken English  4