Subject: Tech Support Candidate - MD RAUNAK
From: MD RAUNAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 05:01:47 -0400

| | Tech Support Test

Name | MD RAUNAK
E-mail | [email-masked]
Phone Number | (91) 8743934165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | shaheen Bagh , Okhla, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Advanced Systems Ltd | Executive | | 30900
Previous Employer 1 | Innovision Ltd | Software Engineer | | 20000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Follow the below steps for troubleshooting.

1. Check network connection (LAN/WiFi) whether it is connected or not
2.  Open an another website and check to see of you can load another website like google.com , amazon.com , it means that there is some problem in this website or any firewall issue.
3. Check firewall to see whether www.ndtv.com is blocked or not .
4. Clear all website cookies and re open the website .
5. If website is not opening on the specific browser like chrome , try to open with some another browser like internet explorer or Firefox etc.
6. If website is not opening on any browser , it means that there is some server side error . check with another system .

What according to you is difference between Bluetooth and Wifi?

Both Bluetooth and WiFi are used for wireless connection . The main difference between Bluetooth and WiFi is that, Bluetooth is actually connect short-range devices for sharing information whereas WiFi is used for providing high-speed web access or internet.

Bluetooth consume low power and WiFi consumes high power.
Signal range of Bluetooth is ten meters whereas in WiFi this range is hundred meters.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service , you are probably only keeping your customer satisfied but in great customer service you are not only keeping them satisfied . you are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Your representation and your skills makes you a good customer service.
Customer satisfaction is the most important factor to makes you a good candidate for customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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