Subject: Fwd: Tech Support Candidate - Deepti Malhan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 08:20:49 +0000

Not suitable for tech but may be other English ones

Sent from my iPhone

Begin forwarded message:

From: Deepti Malhan <[email-masked]>
Date: 23 June 2020 at 21:14:00 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Deepti Malhan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepti Malhan
E-mail  [email-masked]
Phone Number    (91) 9911407722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Saket
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Square yards    Business development    Asap    Commision
Previous Employer 1     Rcube Projects Pvt Ltd  Operation Manager       11.02.2020      50000
Previous Employer 2     Skylink construction Pvt ltd    Executive Assistant     01.06.2019      50000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.
I will refresh the page to reinstall it. If it is because of the server I will try to download the page in some time or next day.
What according to you is difference between Bluetooth and Wifi? Bluetooth connects two hardware devices in the proximity of a very small distance (50 mr approx) whereas WiFi is a device that provides network or internet to numerous devices at the same time to the devices irrespective of the distance.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is when the customer is just happy with the solution but a great customer service is when a customer is delighted with the query and would vouch for your company.
What according to you makes you a good candidate for customer service or technical support job? For any remarkable customer service you need to listen to the customer attentively.Empathise with the customer and then take probable action as per the query, provide the solution or educate the customer to give him an outstanding experience.
On a scale of 1 - 5 please rate your fluency in spoken English  5