Subject: Fwd: Tech Support Candidate - Pooja kumari Pooja
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 08:15:05 +0000

Not good for tech but can do other English ones

Sent from my iPhone

Begin forwarded message:

From: Pooja kumari Pooja <[email-masked]>
Date: 24 June 2020 at 10:46:42 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Pooja kumari Pooja
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pooja kumari Pooja
E-mail  [email-masked]
Phone Number    (+9191) 8863043715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Hit Refresh. The browser will then attempt to re-download all of the files required by the current page. If it still fails, you might also try clearing your browser cache as sometimes files can get "stuck" in your cache, even broken files that can result in "Error on page".
What according to you is difference between Bluetooth and Wifi? Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.
limited number of devices have provision to connect with other devices in Bluetooth. On the other hand, Wifi provides access to more number of users.
Bluetooth is used when speed is not our concern and low bandwidth is allocated to it. Wifi provides high bandwidth as the speed of internet is an important factor
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service – Your customer emails from your website. You respond within 24 hours.
Great Customer Service – You respond to that customer within minutes. (And watch out, this is fast becoming the standard of simply “good” service.)
Good Customer Service – Your customer is not happy with a product/service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.
Great Customer Service – You not only graciously accept the return but let the customer know you will waive all fees associated to ensure that their experience is a good one. You then suggest alternative products/services that might fit them based on their feedback on the initial experience.
What according to you makes you a good candidate for customer service or technical support job? Customer service
Patience. Patience is crucial for customer service professionals. ...
Attentiveness. ...
Ability to communicate clearly. ...
Knowledge of the product. ...
Ability to use positive language. ...
Acting skills. ...
Time management skills. ...
Ability to read customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5