Subject: Tech Support Candidate - Chetan NA
From: Chetan NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 02:40:45 -0400

| | Tech Support Test

Name | Chetan NA
E-mail | [email-masked]
Phone Number | (+91) 8384075616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | All India Institute of Medical Sciences | Project Coordinator and programmer | 30th April 2020 | 30879
Previous Employer 1 | Smart IT Services Pvt. Ltd | Intern | 30th May 2018 | 7000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- First Check the typed web address. Make sure, you type correct address.
Step 2- After it check your internet connection. If it doesn't work properly then try to reconnect it.
Step 3- Clear all cookies from current web browser
Step 4- Contact the website customer support service.

What according to you is difference between Bluetooth and Wifi?

Bluetooth- It useful when transferring information between two or more near by devices.
WiFi- Full form is Wireless Fidelity. It provide a better suited full-scale network with faster connection and better range.

Bluetooth-It is less secure and low bandwidth.
WiFi-Security issues are already debated and have high bandwidth.

Bluetooth- Bluetooth adapter provide connectivity with other Bluetooth adapter only. That's why it mainly used in phones or some other devices which have that adapter.
WiFi-  It provide wireless connectivity with some security credentials. It provide data sharing and internet connectivity features with some security credentials.

Bluetooth and WiFi- Both are comes under Personal area network(PAN).

Bluetooth - Consume less power.
WiFi- consume more power.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service is a critical business activity in companies that depend on consumers and business that buy good and services. A good customer service helps with satisfaction and retention. The great customer service can distinguish a company's brand from competitors with similar products. And you have to go above and beyond customer expectations also.

What according to you makes you a good candidate for customer service or technical support job?

1) I never quit. No matter what situations are I believe in myself and try to solve that problem until best solution is not found.
2) I have had some technical aspect knowledge with programming and latest technologies concepts.
2) I have an ability or caliber to learn new things quickly and apply them to improve my skills.
3) Perspicacious in presentation and analytical skills.
4)Do my work wholeheartedly follow with perseverance and work ethics.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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