Subject: Tech Support Candidate - Ashok Kumar Jangir
From: Ashok Kumar Jangir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 02:10:07 -0400

| | Tech Support Test

Name | Ashok Kumar Jangir
E-mail | [email-masked]
Phone Number | (+91) 7791030471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bijwasan, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | Sr.Executive Engineer | Still working | 32000
Previous Employer 1 | KK Electro Trade Pvt Ltd. | Network Engineer | Feb 2019 | 24000
Previous Employer 2 | Telso Networks | Desktop Support Engineer | Dec 2018 | 15000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection for system by pinging google dns. If its pinging then i will check the access for other internet url, also clear the cookies of browser. If its still not working then, will change the browser as well.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is essentially used to connect short-range devices for sharing data, while wfi provides high speed network access.

Bluetooth has limilted number of devices, while provides more number of users.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service and delivering great customer service is that, in the former,  you are probably onpy barely keeping your customer satisfied, while in the latter, you are not only keeping them satisfied, you are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Good communication and exellent technical skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |