Subject: Tech Support Candidate - Pooja kumari Pooja
From: Pooja kumari Pooja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jun 2020 01:16:36 -0400

Tech Support
Test

Name

Pooja
kumari Pooja

E-mail

[email-masked]

Phone Number

(+9191) 8863043715

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Hit Refresh. The browser will then attempt to
re-download all of the files required by the current page. If it still fails,
you might also try clearing your browser cache as sometimes files can get
"stuck" in your cache, even broken files that can result in "Error on
page".

What according to you is difference between Bluetooth
and Wifi?

Bluetooth is essentially used to connect
short-range devices for sharing data while Wifi provides high-speed internet
access.

limited number of devices have provision to connect with other devices in
Bluetooth. On the other hand, Wifi provides access to more number of users.

Bluetooth is used when speed is not our concern and low bandwidth is allocated
to it. Wifi provides high bandwidth as the speed of internet is an important
factor

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer Service – Your customer emails from your website. You respond within
24 hours.

Great Customer Service – You respond to that customer within minutes. (And
watch out, this is fast becoming the standard of simply “good” service.)

Good Customer Service – Your customer is not happy with a product/service and
wants to return it or get a refund. You willingly accept the return less any
restocking or trouble it causes you.

Great Customer Service – You not only graciously accept the return but let the
customer know you will waive all fees associated to ensure that their experience
is a good one. You then suggest alternative products/services that might fit
them based on their feedback on the initial experience.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer service

Patience. Patience is crucial for customer service professionals. ...

Attentiveness. ...

Ability to communicate clearly. ...

Knowledge of the product. ...

Ability to use positive language. ...

Acting skills. ...

Time management skills. ...

Ability to read customers.

On a scale of 1 - 5 please rate your
fluency in spoken English

5