Subject: Tech Support Candidate - Neha Kushwaha
From: Neha Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 23:42:43 -0400

| | Tech Support Test

Name | Neha Kushwaha
E-mail | [email-masked]
Phone Number | (91) 9410964707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirionlabs | Associate software Engineer | No | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Some time it occurs when internet is slow then chekc your net connectivity then refresh the page again.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for small area range while wifi is the used for internet connection and more the n blutooth range.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service provid only solution to your user while in great customer service it provides solutions as well as to make sure that it is beneficial for their customer or not.
What according to you makes you a good candidate for customer service or technical support job? | I know the technical handling so it is the good point for me to handle these things easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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