Subject: Tech Support Candidate - Daksh Bhutani
From: Daksh Bhutani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 12:56:15 -0400

| | Tech Support Test

Name | Daksh Bhutani
E-mail | [email-masked]
Phone Number | (+91) 8800970023
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Superbanks | Sales and marketing executive | 15 June 2018 | 5000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I’ll check whether the laptop is connected to internet or not. Further, if it is connected and it has some other problem, I’ll troubleshoot accordingly.
What according to you is difference between Bluetooth and Wifi? | Bluetooth can’t provide internet whereas wifi is made for the given purpose
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service maybe defined as complete customer satisfaction whereas a great customer service can be defined as complete customer satisfaction as well as creating a healthy and concrete relations among customers
What according to you makes you a good candidate for customer service or technical support job? | Because I’m adaptive and can speak fluent english
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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