Subject: Tech Support Candidate - Mohd Abuzar Khan
From: Mohd Abuzar Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 11:03:17 -0400

Tech Support
Test

Name

Mohd Abuzar
Khan

E-mail

[email-masked]

Phone Number

(91) 9119072681

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Okhla, New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Sadaa Infratech

Assistant
Engineer

28/02/2019

12000

Previous Employer 2

NA

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will see what the error is as displayed on
the screen.

Depending on it I will first try checking my internet connection. If the
internet connection icon shows disconnected or shows a small exclamation mark on
it I will try reconnecting the internet by restarting my modem.

If the problem still persists I will open a new tab and open a new website and
see whether if it works. If it does, then there is problem in either the website
or the browser you are using, I will try clearing the cookies and cache.

If the error shows there is a security risk in opening the website click on the
Advanced option displayed below the error message and then click on proceed to
website.

If none of the above options works try checking if the browser is using a proxy
server by going through the settings tab and selecting no proxy from the proxy
menu.

At last if nothing works try updating the browser or switching to a different
browser.

What according to you is difference between Bluetooth
and Wifi?

The main purpose of bluetooth is that it allows
short range exchange of information between devices and is limited by the number
of devices that can be connceted.

WiFi on the other hand mainly allows device to connect to the internet and is
not limited by the number of connections.

Bluetooth consumes less power and is slow whereas wifi consumes more power and
is comparitively faster and has a larger range.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

When you fulfill the demands of the customer you
might be termed as a good service representative and if you go beyond your role
to not only fulfil the requisite duties but to also exceed the expectations of
your customer it is termed as great customer service.

What according to
you makes you a good candidate for customer service or technical support
job?

I am an avid listener, the foremost and most important quality
that a customer service representative should have.

I believe that my problem solving skills, tenacity and attention to detail
combined with my exceptional communication skills would help me succeed in this
role.

On a scale of 1 - 5 please rate your fluency in spoken
English

5