Subject: Tech Support Candidate - Kratika Mishra
From: Kratika Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 09:31:57 -0400

| | Tech Support Test

Name | Kratika Mishra
E-mail | [email-masked]
Phone Number | (91) 9336191797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) restarting my system.
2) checking if internet is working properly
3) condition of website - if really its down or only for me.

What according to you is difference between Bluetooth and Wifi? | bluetooth is used for sharing information at very short distance and wifi is used for sharing internet with other devices at certain range.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service are those who provide solution very instantly as soon as they hear the problem but great customer service are not very rapid they look for customer's convience and thoroughly understands the problem. The difference is patience.
What according to you makes you a good candidate for customer service or technical support job? | I have a lot of patience and ability to draw scenario of problems and solutions which customers are facing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |