Subject: Tech Support Candidate - Radha kharwar Radha
From: Radha kharwar Radha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 09:03:36 -0400

| | Tech Support Test

Name | Radha kharwar Radha
E-mail | [email-masked]
Phone Number | (201013) 9654642998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Soprasteria | Junior Engineer | March 2020 | 25 k
Previous Employer 1 | R4 Solution Inc | Alert monitoring Analyst | Feb 2019 | 20 k
Previous Employer 2 | Wipro | Help desk Coordinator | Dec 2017 | 15 k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first we need to enter a URL into a web browser.
2.The browser looks up the IP address for the domain name via DNS.
3.The browser sends a HTTP request to the server. The server sends back a HTTP response.
4.Clients ( web browser) send requests to web server for web elements such as web pages and images.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a wireless LAN technology designed to connect devices of different functions such as telephone, computer, printer, camera. Every  Bluetooth device consists of a built in short range radio transmitter. The devices carrying Bluetooth enabled chips can easily transfer data at a rate of about 1Mbps within 10 meters of range. It uses lower transmission power and it uses GFSK ( Gaussian frequency shift keying) modulation technique. It connect devices without cablescables whereas
Wifi provides high speed access to the internet. It stands for Wireless fidelity. It consumes high power but provides better security than Bluetooth. Wifi range is 100 meters and It supports large amount of users. It requires high bandwidth. It also require wireless adapteron all devices and wireless router for connectivity.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The whole business depends on the customer service, and if you are at the customer service you are holding an important position to help the customer in best possible ways. The good customer service is when a person must do is to try understanding the customer, also try to avoid the conflicts or any such things that disturbs customer. Then you can confront with each other and try to solve the problem. Whereas A great customer service has three abilities I. E. Ability to present your thoughts clearly, ability to listen others and to be patient especially in a tense situation.
What according to you makes you a good candidate for customer service or technical support job? | I like to communicate with people. Customer service is type of support job where you continuously interact with people and help them to solve their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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