Subject: Tech Support Candidate - MOHD Faizan Khawar
From: MOHD Faizan Khawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 08:31:46 -0400

| | Tech Support Test

Name | MOHD Faizan Khawar
E-mail | [email-masked]
Phone Number | (+91) 9084321252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent E Services Pvt Ltd | CSA | TODAY | 16300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check my internet connection whether it's on or not. After that, I will check whether I typed the correct spelling of website or I mistyped it. If still it does not work despite these things, I will try restarting my machine and modem.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect two devices whereas Wifi is used to give internet access to devices. Bluetooth is typically slower than Wifi.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In simpler words I would say, if the customer is satisfied then we are providing him a good service. On the other hand, if the customer is happy and loyal with your service that means you are providing great customer service.
What according to you makes you a good candidate for customer service or technical support job? | I've been working as a Customer Service Associate for last 4 months. During this journey, I personally interacted with customer and I got to know that how I can make customer happy and satisfied. I made even irate customers satisfied. This way, I thing you may hire me for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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