Subject: Tech Support Candidate - srishty gour
From: srishty gour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 08:25:35 -0400

| | Tech Support Test

Name | srishty gour
E-mail | [email-masked]
Phone Number | (91) 8057858576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | i energizer | Sr. CSE | 28 may 2020 | 24700
Previous Employer 2 | cogent E services | CSE | 30 august 2019 | 17000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1)Firstly we try to open the site if it not comes
(2)we have to click on the three dots which are customize and control google chrome
(3) then we have to click on more tools.When we opted more tools the option comes which is developer tools(Ctrl+Shift+I)
(4) and then we get to know that which server error it is .Then we need to escalate it to L2 level.

What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi used for providing Wireless communication through radio signals.Bluetooth is actually accustomed connect short-Range devices for sharing information whereas Wi-Fi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing "Good"customer service and delivering "great"customer service is  that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied you are also keeping them loyal
What according to you makes you a good candidate for customer service or technical support job? | To me , customer service means identifying the root of a customer's problem and working to find a solution that surpasses their expectations using in depth knowledge of the company's service or product.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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