Subject: Tech Support Candidate - Amit Kumar Tickoo
From: Amit Kumar Tickoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 07:58:01 -0400

Tech Support
Test

Name

Amit Kumar
Tickoo

E-mail

[email-masked]

Phone Number

(+91) 7889858709

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida Extension

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Executive

NA

NA

Previous Employer 1

NA

Previous
Employer 2

NA

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection and refresh the
webpage or go to web browser settings and look for proxies and certifications or
may be pop up blocker is enabled for that website so we need to disable for that
particular website and so on.

What according to you is difference
between Bluetooth and Wifi?

Bluetooth can be used in short
range with lesser bandwidth whereas wifi can have little more range with more
bandwidth. Bluetooth can be used to transfer files between devices while wifi
can be used to access the internet.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is the one where customer
gets the query resolved without any other relations and interests whereas great
customer service is the one where customer gets the excellent service both in
terms of quality and quantity that ensures the customers query is resolved and
his/her interest towards using our other services increases. This builds the
strong relationships between the service provider and the customer for the
longer run.

What according to you makes you a good candidate
for customer service or technical support job?

Interest
in communicating with customers to understand their concerns and helping them to
get the best solution. Building good relationships with people. Communication
flow, etc.

On a scale of 1 - 5 please rate your fluency in spoken
English

4