Subject: Fwd: Tech Support Candidate - Sangeet Gulati
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 23 Jun 2020 11:45:30 +0000

Not good for technical but ok for other English ones

Sent from my iPhone

Begin forwarded message:

From: Sangeet Gulati <[email-masked]>
Date: 23 June 2020 at 06:58:27 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Sangeet Gulati
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sangeet Gulati
E-mail  [email-masked]
Phone Number    (91) 8448836738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gaur Saundaryam, Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Careers360      Analyst         21Nov2019       35000
Previous Employer 1     TechMahindra    Technical Support Associate     20Feb2016       15000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, i will check my laptop is connected to my wifi.
If it is connected and there is no internet connection then i will check the wifi whether all the lights are blinking on the wifi.
If wifi is not blinking then i will call the internet service provider.
What according to you is difference between Bluetooth and Wifi? The difference between Wifi and Bluetooth is that Bluetooth is used to connect devices without using cables while wifi provide high speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   My opinion is good customers are those who remain satisfied when there problem are solved.
A great customer is that whether you have solved their problem they remain satisfied because they appreciate your efforts.
What according to you makes you a good candidate for customer service or technical support job? I think i m a good candidate for customer service because i have already handled international client in tech mahindra where i have solved the problems of router, modem and extender.
At the end i would like to say as a customer representative we should give empathy to our customers which will help us in satisfying our customers.i
On a scale of 1 - 5 please rate your fluency in spoken English  5