Subject: Tech Support Candidate - Ruchi Pimplekar
From: Ruchi Pimplekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 06:57:20 -0400

| | Tech Support Test

Name | Ruchi Pimplekar
E-mail | [email-masked]
Phone Number | (110080) 8851606919
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Backend Executive | 15-05-2020 | 18000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To be very honest I am not aware about the troubleshooting techniques and steps this is the only thing I want to learn by working with your organization.
I hope you understand and gives me a chance to grow with you.

What according to you is difference between Bluetooth and Wifi?

The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.

1.Bluetooth is a wireless technology standard that is used to exchange data over short distances, usually between personal mobile devices.
2. Bluetooth-enabled device such as a smartphone is able to communicate with other.

WI-FI
1.Wi-Fi has some similar applications to Bluetooth, such as setting up a network or printing and transferring files.
2.It is more complex and requires configuration of hardware and software.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service.
2.Good customer service is nothing but to make your customers happy.
3.A good customer service eventually means to provide timely, attentive, upbeat service to your customer, and to make sure their needs are met in a manner that reflects positively on your company and your business.

GREAT CUSTOMER SERVICE
1.Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.

2.Providing what the customer needs but also going out of your way to do it.

3.It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

What according to you makes you a good candidate for customer service or technical support job?

I am much interested in this profile because being an extrovert person I love to interact with different people's also this will help me in grooming my self as well as my communication skills also.
On the other hand I am fit for this profile because I have that zeal to communicate and would love to resolve the issues of my clients.
With the help of this profile I learn many new things it will be a great jumpstart for me.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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