Subject: Tech Support Candidate - Rahul Gupta Rahul
From: Rahul Gupta Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 06:56:23 -0400

Tech Support
Test

Name

Rahul Gupta
Rahul

E-mail

[email-masked]

Phone Number

(91) 6396701736

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Tech Mahindra

Senior customer
associate

24 December

18598

Previous Employer 2

Ienergizer

Assistant
customer associate

23 July

16957

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check whether it is happening on other websites
also by opening a new site. If problem still persits open another browser like
internet explorer and try to open the site you are having problem with. If
problem still persits try to clear cookies and cache memory by going on library
button on your toolbar and select clear  recent history and below drop down
menu select cookies and cache .If problem still persits it might be site issue.

What according to you is difference between Bluetooth
and Wifi?

Bluetooth is used for connecting short range
devices for sharing while wifi is used for providing high speed web accessor
internet and has wide scope.

Bluetooth has low bandwidth while wifi has large bandwidth.

Bluetooth has low power while wifi has high power.

Bluetooth can support limited users while wifi can support multiple users at a
time.

Bluetooth has range upto 10 m while wifi has a range upto 100 m .

Bluetooth is less secure while wifi is more secure

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is providing the customer
basic support and assist the customer what he or she needs while great customer
service is that you are keeping customer satisfied and providing him services
also you are loyal to customer.

What according to you makes you a
good candidate for customer service or technical support job?

I have enough patience to understand their problem and
communicate the proper resolution in a simpler manner. Give them best
alternative solution with good product knowledge.I have good time management to
tackle them with great customer experience. Being an experienced person and
being a graduate from technical background,it makes me feel suitable for the
position

On a scale of 1 - 5 please rate your fluency in spoken
English

4