Subject: Tech Support Candidate - AMRITA KUMARI
From: AMRITA KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 06:03:54 -0400

Tech Support
Test

Name

AMRITA
KUMARI

E-mail

[email-masked]

Phone Number

(+91) 8448418012

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NEW DELHI

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will first check my internet connection.

2. I will check the proxy settings.

3. I will then clear the cache of my browser then load the page.

What
according to you is difference between Bluetooth and Wifi?

Bluetooth
is for data transfer for short range like 1m

Wifi is for long range and used for internet connectivity

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

The main difference between
good and a great customer service is that , in the former , you are probably
only barely keeping your customer satisfied while in the latter, you are not
only keeping them satisfied but also keeping them loyal.

What
according to you makes you a good candidate for customer service or technical
support job?

To me customer service means identified the root
of customer's problems and working to find the solution. Exceptional customer
service is all about maintaining a positive and friendly attitude that makes
first impression and leaves a lasting one.

On a scale of 1 - 5
please rate your fluency in spoken English

3