Subject: Tech Support Candidate - Sanjay Saroj Sanjay
From: Sanjay Saroj Sanjay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 05:36:17 -0400

| | Tech Support Test

Name | Sanjay Saroj Sanjay
E-mail | [email-masked]
Phone Number | (+91) 8130375626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Subject Matter Expert | 30 April 2020 | 17203
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we need to figure out, what is the exact error pop up on the display in order to resolve the problem.
2. If it is related to internet connectivity then we need to check whether system having a stable internet connectivity or not. Example - Check by visiting other website.
3. If we are able to access other website and having a stable internet connection then check whether is there any error in website description link. Example- Entering an invalid link for website results in error.
4. Try to open the same website in a different tab/browser.
5. Comman steps to resolve internet connectivity if issue is related to the same. Example - Check the source of internet connection, LAN wire connected properly  and Restart the router or system etc.
6. Issue related to a particular browser - clear browser history , cookies and cache.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is commonly used to transfer files from one device to another in short range. However, WiFi used to provide internet connectivity to nearby system/device and can be accessed in larger range as compared to bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As per my customer service experience , I would delight to share some points on this.
1. CSR with good product knowledge is able to provide an instant resolution to the customer maintaing great customer service experience.
2.To provide a great customer service experience one need to build a relation with customer during the contact and maintain the helping nature.
3. Always try to understand the situation from customer's point and empathize.
4. Avoid asking unnecessary questions only probe effectively, repetition.

What according to you makes you a good candidate for customer service or technical support job?

I see myself as a good candidate for customer service or technical support representative because I acquire sufficient skills during my work in customer experience industry.
Moreover , my previous experience in tech support will help me to learn things quickly which is required for the job profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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