Subject: Tech Support Candidate - Priya Chhabra
From: Priya Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 04:59:08 -0400

| | Tech Support Test

Name | Priya Chhabra
E-mail | [email-masked]
Phone Number | (91) 9773528768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl Service | Analyst | NA | 30000
Previous Employer 1 | Exl Service | Analyst | 31 July 2019 | 22000
Previous Employer 2 | Concentrix | Senior Associate | 19 September 2017 | 19000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get an error while trying to open a web page. I will first see the error message which I have received. If it is network related error, I will check if Internet connection is working properly or if due to late response at server end website is not getting opened.

If issue is not related to network I will try to open same website on. different browser.

What according to you is difference between Bluetooth and Wifi? | Wifi is something by which multiple devices can be connected at once over the internet. Bluetooth is something which is used for file transfer without the use of internet from one device to another.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you resolve the issue on time and  in efficient manner.
Great Service is when you go extra mile for customer and constantly try to improve your service.

What according to you makes you a good candidate for customer service or technical support job? | I like interacting with customers  to get to know their point of view. I try to find different way of resolving things and making process go smoother.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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