Subject: Tech Support Candidate - Shiva Attri
From: Shiva Attri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 04:41:58 -0400

| | Tech Support Test

Name | Shiva Attri
E-mail | [email-masked]
Phone Number | (7248) 520688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IEnergizer | Sr. Customer service representative | 24/04/20 | 25000
Previous Employer 2 | ITV network Pvt Ltd | Executive | 30/03/2018 | 18000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) Make sure computer is connected with proper internet.
2.) Open the browser. In the address bar at the top, type in www.ndtv.com, then push Enter.
3.) Make sure search results load properly.
4.)If searching doesn't work, then there's reason to believe that computer is not  connected to the Internet. Fix the connection issue before proceeding.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for pairing two devices for transferring documents or files whereas wifi is used for connecting devices i.e computer or phone etc to the internet connection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In my opinion good customer service is a service for fulfilling the customer requirements related to the products whereas great customer service is a service to keep customer loyal and satisfying them as per requirements.
What according to you makes you a good candidate for customer service or technical support job? | I think i have the ability to convince the customer and take the responsibility to keep them loyal. I have 3.5 year experience to assist the customer in a appropriate manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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