Subject: Tech Support Candidate - Akash Aggarwal
From: Akash Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 03:58:55 -0400

| | Tech Support Test

Name | Akash Aggarwal
E-mail | [email-masked]
Phone Number | (91) 8595437743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sahibabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Exicom Power Solution | Engineer | 31 May | 21000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First I will check whether my computer is connected with internet connection or not
2) I will open a new tab and check another website whether it opens or not.
3)Try to open the website in other browser like Internet Browser
4)In last I will call to my IT team .

What according to you is difference between Bluetooth and Wifi?

1) Bluetooth requires low bandwidth whereas wifi requires high bandwidth.
2) Bluetooth supports less users whereas wifi supports large amount of users.
3) Bluetooth consumes less power whereas wifi consumes high power

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer we just makes our customers satisfied whereas in great customer service we just not only satisfy the customers we are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | In my opinion as I am from technical background I also have technical knowlegde and my comm. skills are also good as required in customer service.I assure you that you will not regret on your decision if you appoint me in your organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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