Subject: Tech Support Candidate - Archana Gupta
From: Archana Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 03:50:01 -0400

| | Tech Support Test

Name | Archana Gupta
E-mail | [email-masked]
Phone Number | (+91) 8447998700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | 110096

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT Technology | System Support | Still WOrking | 23000
Previous Employer 1 | Wipro Technology | Technical Support | 8-12-2018 | 15500
Previous Employer 2 | Hitachi Payments Services | Helpdesk Executive | 07-10-2017 | 9500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check Internet connection for the system,If it is working then I'II check we are authorised to access for this site are not.
What according to you is difference between Bluetooth and Wifi? | Bluetooth and WiFi are both wireless technologies for connecting your devices, but they are quite different. While WiFi is mainly used to connect your devices to the internet, Bluetooth is only used to connect your devices to each other.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good means that having good communication skills,soft attitude and CSAT.
Great customer service tells about the smart communication, problem solving and make the customer satisfy.

What according to you makes you a good candidate for customer service or technical support job? | According to me , As I have capability of provide Great customer service ,smart communication, problem solving , and complete the task within SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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