Subject: Tech Support Candidate - Saurabh Joshi
From: Saurabh Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 03:28:34 -0400

| | Tech Support Test

Name | Saurabh Joshi
E-mail | [email-masked]
Phone Number | (91) 8299125869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 11

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Accenture | Service Desktop Management | 18/06/2020 | 18k approx.
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the internet connection
2-Check the browser setting
3-Check the windows firewall setting
4-Check the antivirus setting
5-Switch to different network

What according to you is difference between Bluetooth and Wifi?

Bluetooth-short range and low transfer speed (wireless connection)
Wifi-long range (50-100m)and high transfer speed (wireless connection)

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If the customer is satisfied with the service provided by the agent then it will be a good service.
If customer is extremely happy with the service then it will be a great service.

What according to you makes you a good candidate for customer service or technical support job? | Assisting the customer to the best extent and providing the suitable solution for the given problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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