Subject: Tech Support Candidate - Srishti Nagar
From: Srishti Nagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 01:47:42 -0400

| | Tech Support Test

Name | Srishti Nagar
E-mail | [email-masked]
Phone Number | (+91) 7303664055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 15

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infinity esevices | Hr generalist | 12 Nov 2019 | 20000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Error can occur due to many reason , order to solve an error could be.
1. Checking internet connection
2. Rechecking website spelling
3. Solving the security error if any
4. Performing a basic step disabling internet connection and connecting again.

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth requires Bluetooth adapter on all devices; whereas wifi requires wireless adapter on all devices and wireless router for connectivity.
2. Bluetooth consumes low power whereas wifi consumes high power.
3. Low security in Bluetooth while wifi is protected with wifi password.
4. Low bandwidth required in Bluetooth while high bandwidth required in wifi
5.bluetooth range is 10 meters whereas wifi range is 100 meters.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference  between good and great customer service is your ability to listen to problem and your determination and ability to solve them, and satisfy customer with perfect solution . This can happen when you patiently listen to customer , understand their problem and provide them with appropriate solutions. Talking to them politely and understanding their problem is very important.
What according to you makes you a good candidate for customer service or technical support job? | Ability to listen to problem, as previously handled grievance handling of employees in last company , eagerness to learn new process .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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