Subject: Tech Support Candidate - Kalki Sharma
From: Kalki Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 01:44:26 -0400

| | Tech Support Test

Name | Kalki Sharma
E-mail | [email-masked]
Phone Number | (98112) 52016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Group Renault India Pvt Ltd | Marketing Executive | 5/11/2019 | 36000
Previous Employer 1 | Valvoline cummins | Sales Coordinator | 1/11/2018 | 28000
Previous Employer 2 | Iventus it.com | Online marketing executive | 31/11/2014 | 27000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check for internet connection.
Unplug all hardware cables for five minutes.
Reconnect them all, refresh it.
Check for proxy settings manually.
Retry again opening website.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is an offline file transfer wizard.
Wifi is for internet connectivity.
Bluetooth can be used for internet connection but requires internet connectivity, Bluetooth Tethering.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is justifing the needs or queries of customer while great is to build trust in him for future needs. Customer ready by self for giving feedback, no push messages required.

What according to you makes you a good candidate for customer service or technical support job?

I have spent five years of my career into customer engagement, coordination and backend support.
Knows minute dealings of customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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