Subject: Tech Support Candidate - Krishan Das
From: Krishan Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 01:15:12 -0400

| | Tech Support Test

Name | Krishan Das
E-mail | [email-masked]
Phone Number | (91) 8011595348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KMI Infosoft Pvt Ltd | Senior Process Associate | 08/06/2020 | 27500
Previous Employer 1 | Weblink India Pvt :td | Business Consultant | 07/18/2018 | 18000
Previous Employer 2 | Infocom Newtork Pvt Ltd | Senior Online Sales | 03/01/2017 | 16065

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I face an error in opening some browsers like NDTV,

1. First I will clear all my cookies, history, and all browsing data, from the history

2. Second I will Restart my computer and start it again and refresh it at least 3 times

Hence, using these the browser can be open, if still not will try to fix them with the technical team

What according to you is difference between Bluetooth and Wifi? | Bluetooth is for sharing files from one phone to other, where it connects the only phone at a time and however, wifi is an open wireless network which can be connected to many Phone/ laptops/computers without using any wire

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good Customer Service, if any customer emails you and you reply to them lately

1. Great Customer Service, If a customer emails you and you reply them within 10 minutes with proper resolution

2. Good Customer Service, you are in a call and the same time manager calls you, but you are whispering the same with the manager while the customer was on call

2. Great Customer Service, you are in a call and the same time manager calls you, but here you have muted the call for 1 sec saying the manager that you are on an important call, will talk within some time

3. Good Customer Service is supposed a client visits your office and you explained to him all and served him and then let him go

3.  Great Customer Service is  supposed a client visits your office and you explained to him all and served him and left him till the hotel or airport where customer here gets more attracted

4. Good Customer Service is talking with the customer as a service agent

4. Great Customer Service is talking to the customer as a being a customer yourself and understand deeply what was he/she saying

What according to you makes you a good candidate for customer service or technical support job? | Listening to the customer carefully and give the perfect resolution and solve all the issues that were faced. So if the next time customer call and tell I want to speak with Krishan, I find myself as a good candidate for a customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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