Subject: Tech Support Candidate - Shalini Priya
From: Shalini Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 01:01:19 -0400

Tech Support
Test

Name

Shalini
Priya

E-mail

[email-masked]

Phone Number

(+91) 9506164881

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Allahabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1)check the web address

2)delete cookies

3)change proxy setting

What according to you is difference
between Bluetooth and Wifi?

Both Bluetooth and Wi-Fi are
used for providing wireless communication through radio signals. The most
distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed
connect short-range devices for sharing information whereas Wifi is used for
providing high-speed web access or internet.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal.

What according to you makes you a good candidate
for customer service or technical support job?

My
problem solving skills and helping nature to make our customers lives less
stressful.

On a scale of 1 - 5 please rate your fluency in spoken
English

3