Subject: Tech Support Candidate - Shivani .
From: Shivani . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 00:58:21 -0400

| | Tech Support Test

Name | Shivani .
E-mail | [email-masked]
Phone Number | (91) 8005532429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | N/A

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check my internet connection.
Secondly, will restart my device which will clear caches and force the device to re-load the web page.Thirdly, will check whether the problem is only with my system or others are also facing the same issue. Lastly, if the problem persist now than will try to contact the technical department and report the problem.

What according to you is difference between Bluetooth and Wifi?

Bluetooth has a short bandwidth comapre to wifi.
Bluetooth is simple to use and switching between devices is easier whereas Wifi is more complex and requires configuration of hardware and software.
Bluetooth has a range of 10 meters (approx) whereas Wifi has a range of 100 meters (approx)
Bluetooth has a support to a limited number of user whereas Wifi provide support for a large number of users.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good cuatomer service provide nothing more than just basic support or what customer is looking  and great customer service keeps customer scoming for more delighting them with exceptional experiences or we can say ready to provide something more to the customer.
In simple word i can say Good customer serivice equal to Reactive and Great customer service equals to Proactive.

What according to you makes you a good candidate for customer service or technical support job? | I really enjoy the interaction with people and find  no problem in answering even the most trivial questions. I get a deep sense of satisfaction while solving the problem and helping out people in one way or other.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |