Subject: Tech Support Candidate - Hemant Chaudhary
From: Hemant Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 23:49:37 -0400

| | Tech Support Test

Name | Hemant Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 9561071461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DNS Infonet | Technical Field Engineer | March 4 2020 | 14300
Previous Employer 1 | Shell Networks | NA | February 2018 | 13000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 See what error is shown on the device and respond accordingly, most probably the issue will be known by the response of web browser.
2 Look for internet connection, device may have lost connectivity.
3 If device shows connection, then ping a well known DNS server from cmd prompt, eg. Google DNS server.
4 If reply is send then may be the particular web server may be down, so wait for some while and try again.
5 If Internet connection is down then contact your ISP.

What according to you is difference between Bluetooth and Wifi? | Bluetooth connection allows to transfer of files/docs between the connected devices and WiFi connectivity with a router allows to access the resources available on the world wide web.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is to resolve issue in minimum time. Customer should be satisfied and happy with the service. Provide solution in a way that customers can themselves resolve small issues and save their time. Provide such service that customers recommend it.
What according to you makes you a good candidate for customer service or technical support job? | I have worked as a technical field engineer troubleshooting customer issues on site. Issues not limited to technical but also various non technical queries. I love to interact with people which also helps to widen our konwledge. I also provided backend support through call and email.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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