Subject: Tech Support Candidate - Siddarth Pathak
From: Siddarth Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 23:24:00 -0400

| | Tech Support Test

Name | Siddarth Pathak
E-mail | [email-masked]
Phone Number | (+91) 78955640406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Head field | US IT Recruitier,BA | 20 march, 2020 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

->Check the web address
If you see the message.
"ERR_NAME_NOT_RESOLVED" or. "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.
2. If you are, try to open the same webpage on another computer connected to the same network.
3. If you can't see the webpage on any computer, check if you're connected to the Internet.
4. If you are, the webpage might be down.

~>Delete your cookies
1. Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies:

1. On your computer, open Chrome Chrome.
At the top right, select More Organize and then Settings.
2. At the bottom, select Advanced.
In the "Privacy and security" section, select Clear browsing data.
3. Select a time range and then Cookies and other site data and then Clear data.

-> Change your proxy settings
If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

1. At the bottom right, select the time.
Select Settings Settings.
2. In the "Network" section, select the network you're using.
3. Select the network name again.
Select Proxy.
4. Change your proxy settings.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wi-Fi are both methods that provide wireless communication, but the difference between the two mainly stems from what they are designed to do and how they are used. The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for customer service or technical support job? | “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.”
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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