Subject: Tech Support Candidate - Palkit Rathod
From: Palkit Rathod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 22:23:45 -0400

| | Tech Support Test

Name | Palkit Rathod
E-mail | [email-masked]
Phone Number | (360007) 7016385511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajkot

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | STP Web Hosting Pvt. Ltd. | Technical Support Executive | Notice Period 1 month | 10000
Previous Employer 1 | No | | |
Previous Employer 2 | No | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It Depends on error like if i get 404 then it i should check the path of the index page. IF it is 503 then it should be application pool error and it if it is another error then i will check its name servers and DNS records to check further.
What according to you is difference between Bluetooth and Wifi? | Its very clear difference that both are used for wireless communication over the network but Bluetooth used to transfer data between two devices. WIFI is used to connect the device to surf the internet. It also used to transfer data between devices and the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I think Good customer service is like to respond to them in timely manner and resolve their queries is good customer service and great customer service is to provide them satisfaction with loyalty and provide them efficient solution and suggest new products with the customer perspective.
What according to you makes you a good candidate for customer service or technical support job? | I have very good troubleshooting skills, understand the issue of customers, Good English communication, can handle rude and angry customers. Also, i have 1-year experience in this role. So, i think i am more than a good candidate to present myself on this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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