Subject: Tech Support Candidate - Pranav Garg
From: Pranav Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 22:00:01 -0400

| | Tech Support Test

Name | Pranav Garg
E-mail | [email-masked]
Phone Number | (110051) 7292094742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | fresser | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first step i will check my internet concetion.
i will check the error which type error is this.
i will try to open a website with another browser.
if the error will come again i will restart my computer and internet conection
then the error is resolve.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is use to transfer the file one phone to another phone.But now a days we use bluetooth also for wifi sharing.
wifi:-Wifi full form is Wireless Fidelity.It helps to connect your device to internet.It use many Devices like router and many more.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

What according to you makes you a good candidate for customer service or technical support job?

i like both type customer and technical support.
Beacuse both give me good experince and i will try my best in both. Customer service i am a good  canditate to help and handel any type of customer. In technical support i will make sure i will help my senior and listen here if i will do any mistake and how to solve the problem

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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