Subject: Tech Support Candidate - Harimohan Bisht
From: Harimohan Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 20:28:40 -0400

Tech Support
Test

Name

Harimohan
Bisht

E-mail

[email-masked]

Phone Number

(91) 9910453748

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 62, Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Echo MS

IT Executive

4-05-2020

44500

Previous
Employer 1

Home Credit

Executive

NA

NA

Previous
Employer 2

Netconnect

DL-2

NA

NA

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to Ping and tracert the gateway IP.

I will Ping and tracert the Website.

I will check the proxy settings if applicable.

I will try to check some other websites.

I will check the Internet Connections i.e. Wifi or Network Cables.

I will try to restart the system.

What
according to you is difference between Bluetooth and Wifi?

Bluetooth
is used for connecting short-range devices mainly for sharing information
whereas Wifi is used for providing high-speed web access or
internet.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

According
to me in the former, we are probably only keeping our customers satisfied; while
in the latter, we are not only keeping them satisfied but we are also keeping
them loyal.

What according to you makes you a good candidate
for customer service or technical support job?

Sound
technical knowledge makes me good for technical support job.

On a
scale of 1 - 5 please rate your fluency in spoken English

4