Subject: Tech Support Candidate - Anupam Tiwari
From: Anupam Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 17:37:47 -0400

| | Tech Support Test

Name | Anupam Tiwari
E-mail | [email-masked]
Phone Number | (91) 9004459838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palm Olympia, Sec 16 C, GH 02, Gr Noida West

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ART Global | Principal owner | Current | 35000
Previous Employer 1 | Orient Technologies PVT LTD | IT Service Desk Executive | Nov 2015 | 35000
Previous Employer 2 | MphasiS an HP Company | Sr. Technical Support Associate | Jan 2012 | 26000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As an amateur user & as the error is not defined in your question. I would recommend following steps.

1. Check if url is typed-in correctly.
2. Try browsing through other websites / browser / device.
3. Check network connectivity.
4. Troubleshoot if any network device issue.
5. Switch to any available hot-spot to bypass existing network.

What according to you is difference between Bluetooth and Wifi?

Following points should be considered as difference
1. User Accessibility.
2. Security Feature.
3. Range of signal.
4. Power Consumption.
5. Bandwidth

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service is to follow your standard operating procedures. First Call Resolution, User's survey (CSI), Quality score should be within defined parameter.

Great customer service is to offer an exceptional customer experience while adhering to standard operating procedures. Ensuring FCR & Quality, however User's survey (CSI) would certify call as exceptional.

What according to you makes you a good candidate for customer service or technical support job?

1. I am looking for job.
2. I can join immediately (1 week notice at Max)
3. I can commute to office on my own.
4. Exposure to IT Service industry for more than 8 years.
5. ITIL V3 Certified.
6. 2 years experience IT Service Desk team management on 3rd party payroll.
7. Vendor Liaison.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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