Subject: Tech Support Candidate - SHREYANSH SINGH
From: SHREYANSH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 17:17:10 -0400

Tech Support
Test

Name

SHREYANSH
SINGH

E-mail

[email-masked]

Phone Number

(+91) 7017797102

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will check my internet connectivity.

Secondly,I will check my URL i.e. www.ndtv.com and correct it if it is
wrong.

Thirdly, if second method doesn't work, next step will be to clear browser cache
and storage data.

If till now also the problem is not being solved it may be server issue and
their gone a be no options left instead of waiting for the server to
recover.

What according to you is difference between Bluetooth
and Wifi?

Although both are wireless communicating modules
but the basic difference comes in their speed and range i.e.bluetooth's range is
much less as compared to wifi, due to high speed wifi is used for internet
connectivity.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

According
to me, there are to things (satisfaction and loyalty) to make customer satisfied
is a good customer service and making customer satisfied along with making them
loyal towards your company is great customer service.

What according to
you makes you a good candidate for customer service or technical support
job?

My good patience level and understanding behaviour will help
me to be a good candidate for customer service or technical support
job.

On a scale of 1 - 5 please rate your fluency in spoken
English

4