Subject: Tech Support Candidate - IMRAN SHAIK
From: IMRAN SHAIK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 16:09:06 -0400

Tech Support
Test

Name

IMRAN
SHAIK

E-mail

[email-masked]

Phone Number

(0091) 9000391439

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

LAJPAT NAGAR, DELHI

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Limited, HYD

Associate

28-10-2019

Rs.29,167.00

Previous Employer 1

Sabareesh Medical
Agencies&Security systems

Technical Support
Manager

31-05-2019

Rs.27,000.00

Previous Employer 2

Dell International Services
India Pvt.Ltd.,Chennai

Customer Care Voice
Sr.REP

27-02-2015

Rs.16,659.16

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.I'll check if the internet connection is working
or not by opening another website.

2. If the internet connection is OK, then I'll check whether the URL of the site
is correct or not by using a "website checker page" to confirm whether the given
URL SERVER is down or not.

3. I can even ping the website by using ping command(syntax: ping www.ndtv.com
-t) through the RUN window in windows by pressing WINDOWS key along with R key
in order to get a reply in terms of TTL.

4. if the valid TTL reply received, then probing the firewall blocker is good
option.

What according to you is difference between Bluetooth
and Wifi?

1.Bluetooth and Wireless-Fidelity are not the
same although they both work on radio frequency range.

2.Bluetooth has a short range i.e., maximum of about 3 meter to 10 meter while,
the Wi-Fi signal ranges from 20m to 100m.

3.Both share 2.4GHz band while Wi-Fi can also works with 5GHz band
frequency.

4.Bluetooth signal is used to connect devices such as wireless keyboards, mouse,
headphones, speakers, etc as it can easily connect within a short range with
very minimum usage of energy.While, Wi-Fi can be used to connect long range
wireless devices like mobiles, computers, smart devices, internet connectivity
devices like routers at high levels of data speeds.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

I believe always "good customer service" is just
making the customer satisfied with all the given options. While, "great customer
service" is the service offered towards the customer to make them satisfied with
our available and also unavailable options following the protocol. Besides that
we preserve the customer's loyalty and make them feel royal is what a "great
customer service" is.

What according to you makes you a
good candidate for customer service or technical support job?

I am good at this, qualities that a good candidate for
customer service should possess are Enthusiasm, Communication skills, Customer
Empathy/Compassion, Patience, Stress Management, Flexibility, Charismatic
nature, knowledge about the company and its protocols.

While the qualities of a candidate for technical support are superior at problem
solving abilities, flexibility, self-discipline, ability to prioritize the
tasks, dedicated and focused commitment towards problems resolution, a detailed
working style, being communicative technically, should not hesitate in sharing
knowledge with team and superiors, the ability to learn from the experience,
logical and creativity thinking levels, last but not least a demonstrated
independent interest in technology and learning new things.

On a scale of 1 - 5 please rate your fluency in spoken
English

4